On the positive side, you show a steady advancement in responsibility. This is very good and it is the first thing I look for when I scan a resume. I also like that you are using a summary of qualifications instead of an objective. People forget the purpose of a resume: it is to get an interview. Quite frankly, I do not care what your goals in life are. "What can you do for me?" Your resume attempts to answer this in the first 8-10 lines. (I say attempts, because you are focusing on the wrong things) While the purpose of the resume is to get an interview, the purpose of the Summary of Qualifications it to get me to read further.

There is some room for improvement.

Your list of qualifications lacks "action words" such as direct, manage, evaluate, supervise, etc. As you have it, it tells me about who you are rather than what you can do. It also fails to make the connection about what you can do for me. Here is how I would punch it up:

• 15 years of professional experience in a range of areas including customer service, administration, quality control and management. (This is good, but limit your list to just the job you are pursuing. This list sounds like you can do everything. Having a full list, dilutes your strengths,)
• Resolve internal issues with employees and staff, and external issues with customers to provide unsurpassed service.
• Bilingual – Spanish / English
• Set examples for other with positive work ethic.
* Analytical, organized and detail oriented.
• Take initiative to improve work processes
* Skilled multitask.

Your work experience looks more like a series of job descriptions.Be brief about what you did and then and then tell me what you did that was over and above the job description or how you excelled at what you did.

Williams Enterprises – Savannah, GA Group Sales Director, 2005-2008 Handle multifaceted clerical tasks (e.g., data entry, filing, records management and billing) for a group of ten associates.

• Maintain database and ensured the delivery of premium service to Customers. Modified the database to assure that duplicate entries were eliminated, saving money for the company and making sure the client did not get duplicate mailings.
• Help coordinate 12 recruitment events that contributed to high enrollment levels. Created an event checklist to assure that all details were handled.
• Prepare welcome packages for new representatives.

I think you get the idea. Also notice that everything is in the present tense. Don't use the past tense even for past positions. A skill you acquired on a previous job is still a skill you possess.

On your list of skills, be more specific.

Office Skills: Office Management (delete)
Records Management (Working knowledge of MS Access and MySQL)
Administration (delete)
Spreadsheets/Reports (Proficient with Excel)
Event Management (Proficient with MS Project and other scheduling programs)
Calendaring
Front-Desk Reception
Database (delete)
Travel Coordination

Unless you volunteer activities related directly to the job, get rid of them and replace them with more white space and larger type on the resume.

I hope this helps you. Good Luck